The practice doctors accept phone calls from regular patients concerning current clinical matters. If the doctor is not immediately available, and the call is not urgent, the receptionist will take a message for the doctor to return your call.
If a result is reported with an urgent abnormality you will be notified by telephone or registered mail. All other results, with your permission, can be notified by either SMS or letter. As some test results may take longer than others, please contact the surgery if you have not had follow-up contact from your doctor after 2 weeks regarding your results.
Recall and Reminder System
We maintain a system to remind patients of routine tests, check-ups, or other preventative health issues via SMS or letter as a service to our patients. Your permission is requested on our patient registration form.
After Hours Service
After hours services are provided by National Home Doctor
Ph: 13 74 25 (13 SICK)
Download the App-Search ‘National Home Doctor’ in your App store
Book online at- www.homedoctor.com.au
Available 6 pm – 8 am
Monash Medical Centre,
246 Clayton Road, Clayton VIC 3168
Ph: 03 9594 6666
When the clinic is closed Seville Medical
Centre uses Yarra Valley Community Medical Service
Ph: 1300 793 622
1-15 Davey Dr, Ringwood East VIC 3135
Ph: 1300 342 255
If it is an emergency, please call 000.
Regarding any feedback, concerns, or complaints you may speak confidentially to your doctor or our Practice Manager.
Outside the clinic, you can address your concerns to the:
Australian Health Practitioner Regulation Agency (AHPRA)
111 Bourke Street, Melbourne, 3000. Telephone on 1300419495.
Health Services Commissioner,
26/570 Bourke Street, Melbourne, Vic. 3000. Telephone: 1300528113